Everything you'd want to know before you send a gift box.

Yes — most of our gift boxes can be personalized with the recipient's name. Personalization is what makes a Nikimoon box feel like a real gift instead of a generic delivery: each personalizable box ships with a custom magnetic lid featuring the name and occasion you choose on the product page.

On the product page, the personalization block sits in the buy column beside the photos. Pick a box style from the visual tiles, choose the greeting card that suits the occasion, then type the recipient's name and your message into the message field — up to 250 characters. We apply all three to your box before it leaves our warehouse.

If a product page does not display personalization fields, that specific box is offered as-is. For custom requests beyond the standard options — different occasion text, longer messages, or special characters — contact us before placing your order.

Most Nikimoon orders ship within 1–2 business days after you complete checkout — including custom personalized boxes. Personalizing a box does not add a day — the printed lid is part of how every box is packed, not an extra step bolted on at the end.

We operate two fulfillment centers in the United States: one in Miami, Florida and one in Pennsylvania. Your order ships from whichever warehouse has the requested item in stock and is closest to your delivery address, so an order going to New York typically ships from Pennsylvania, and an order going to Texas typically ships from Miami. The routing is automatic, and it is what lets us stand behind 4–7 business days in transit and 5–9 from checkout to doorstep.

Orders placed on weekends or US federal holidays are processed on the next business day. You will receive a shipping confirmation email with tracking the moment your label is created.

Standard delivery within the United States typically takes 4 to 7 business days from the moment your order ships. Combined with our 1–2 day handling time, most orders arrive within 5 to 9 business days of checkout.

Delivery time depends on the distance between our shipping warehouse (Miami or Pennsylvania) and your address. We dispatch each order from the warehouse closest to the recipient with the item in stock, to keep transit as short as possible. Orders shipping within the East Coast and Southeast often arrive at the faster end of that range.

Once a package leaves our warehouse, transit times are managed by the shipping carrier. Delays caused by carrier issues, severe weather, or US federal holidays are outside our control, but we will help you locate any package that is running late — just contact us with your order number.

Shipping within the United States is a flat rate of $11.99 on every order, regardless of order size, weight, or destination state. There is no free shipping threshold and no surprise fees added at checkout — the $11.99 you see in your cart is the final shipping charge.

Flat-rate shipping means the cost stays the same whether you buy one box or six. For corporate and bulk orders shipping to multiple recipient addresses, shipping is charged per destination, since each address is treated as a separate shipment by the carrier. If you are coordinating a large multi-address corporate order, contact us first and we will confirm the total shipping before you check out.

We do not currently offer expedited or overnight shipping options. Standard shipping is the only method available, but our fast 1–2 day handling and split-warehouse routing keep most orders moving quickly.

No — Nikimoon currently ships only within the United States, to all 50 states. We do not ship to Canada, Mexico, the United Kingdom, the European Union, or any other international destination at this time. We also cannot deliver to US territories — Puerto Rico, Guam and the US Virgin Islands — or to APO/FPO military addresses.

This US-only policy lets us offer flat-rate $11.99 shipping, fast 1–2 day handling from our Miami and Pennsylvania warehouses, and reliable transit times that we can stand behind. International shipping involves customs forms, duties, longer transit windows, and a higher risk of damage to the box and its contents — none of which fit the gifting experience we want our customers to have.

If you are based outside the US but want to send a Nikimoon gift to a recipient inside the US, you are welcome to do so. Checkout uses the recipient's shipping address, not the buyer's, and most international payment cards work at our checkout.

You will receive a shipping confirmation email the moment we create your shipping label — typically within 1–2 business days of placing your order. The email includes your tracking number and a direct link to the carrier's tracking page so you can follow the package from our warehouse to your door.

You can also track your order at any time through the Order Status Page — the secure link sent in your original order confirmation email right after checkout. This page updates in real time and shows your order details, fulfillment status, and tracking once the box ships. No account login is required.

If you do not see a shipping confirmation email within 3 business days of placing your order, please check your spam folder first, then contact us through our Contact page. We can resend the tracking information or look into any fulfillment delay on our end.

Yes — bulk pricing starts at 5 boxes: 5–19 save 5%, 20–49 save 7%, and 50+ moves to custom pricing. Nikimoon regularly works with realtors, HR teams, and small businesses across the United States to send curated gift boxes to clients, employees, and event attendees. We can coordinate matching designs, custom branded cards, and shipments to multiple recipient addresses from a single order.

There is no minimum order on our regular catalog — you can purchase a single box without any restriction. The bulk discount applies once your corporate order reaches 5 boxes. If you would like to evaluate the product before committing to a larger order, you can purchase a single sample box at standard pricing first.

For corporate inquiries, email us at info@nikimoongifts.com with the quantity, occasion, and any branding requirements, and we will reply with a quote, available designs, and a shipping timeline.

A single order can run up to 2,000 boxes. Larger volumes are possible on an individually agreed timeline. Send us the quantity and the date you are working toward, and we will confirm what we can commit to before you place the order.

One order can ship to a single address or to multiple recipient addresses: you send the address list, and each box ships from the closer of our two fulfillment centers, in Miami, Florida and Pennsylvania. Shipping is charged per destination at our flat $11.99 rate.

Custom branding is designed in-house at our studio: branded cards and custom magnetic lids come from our own team, led by Artem, who has been a designer for more than twenty years.

Yes to all four. We provide a W-9 on request, accept invoice payments and purchase orders, and offer net-30 terms for approved corporate accounts.

If your purchasing process needs paperwork beyond that, ask before you order and we will tell you plainly what we can and cannot provide. We would rather be clear up front than slow your approval down later.

To set up net-30 or order against a purchase order, email info@nikimoongifts.com with your company name, the quantity you have in mind, and your target date. The same address is the fastest way to reach the person who will run your order.

One dedicated contact, from your first email to the last delivery confirmation. You will not be passed between departments or into a ticket queue: on a corporate order you talk to the people who make the decisions.

Nikimoon is founder-run. Corporate orders go through the same studio that designs, brands and packs every box, with Kristina, our founder, and Artem, our lead designer, at the head of it. When you ask about a date, a design or an address list, the answer comes from someone who can change the plan, not read from a script.

If something changes mid-order (a delivery address, a quantity, a ship date), you write to the same person who took the order, and they already know the context.

Yes. Nikimoon was founded by Kristina in 2020 and is family-owned and woman-owned today. Kristina still leads the company; her husband Artem leads design.

If your company tracks supplier diversity, mention it when you order: we will confirm the ownership details your paperwork needs, along with a W-9 on request.

Nikimoon accepts returns within 30 days of the delivery date. To start a return, contact us through our Contact page with your order number and the reason for the return. We will confirm the return address and any next steps before you ship the box back to us.

Return shipping is paid by you when the return is a change of mind, and by us when the return is our error — the wrong box was sent, it arrived damaged, or the contents do not match the description. There is no restocking fee either way. Refunds are processed only after we receive the returned box at our warehouse and verify its condition. The original payment method used at checkout is refunded for the cost of the items. Original shipping ($11.99) is non-refundable unless the return is the result of an error on our part — for example, the wrong box was sent or the order was damaged in transit.

If a delivery does not reach the recipient because of an incorrect or incomplete shipping address provided at checkout, the customer is responsible for any reshipment costs. If a package has not arrived within 9 business days of checkout, email us and we will track it down with the carrier.

Yes — personalized gift boxes are eligible for return within the standard 30-day window, just like any other order. The return must reach our warehouse in unused, resellable condition with the original packaging intact.

That said, we receive very few returns on personalized boxes in practice — once a magnetic lid is printed with a recipient's name and a specific occasion, the box is harder to repurpose, and most buyers simply gift it as planned even when circumstances change. We mention this so you know the standard policy applies and you are not locked in by the personalization step.

To start a return on a personalized order, contact us with your order number before shipping the box back. We will confirm the return address and let you know whether the cost of return shipping is yours or ours, depending on the reason for the return (see our damage and error policy below).

If your Nikimoon box arrives damaged, contact us within 72 hours of delivery with clear photos of the damage. Photos should show the outer packaging, the magnetic lid, and any specific items inside that were broken or affected. The 72-hour window helps us file a carrier claim while the evidence is fresh.

After we review the photos, we will arrange a replacement of the damaged item at no cost to you — or, if the entire box was destroyed, a replacement of the full box. You do not pay return shipping when the damage is caused in transit; we cover the cost of getting the original back to us, if a return is needed at all.

If the damage was caused after delivery (for example, the box was left outside in the rain after a successful drop-off), please still reach out. We will help you find a workable solution on a case-by-case basis.