Refund policy

Every NikiMoonGifts box is assembled and personalized to order. Because our boxes include perishable treats and personalized details, we do not accept returns for change of mind. If something about your order is worrying you, please reach out through the contact form — we are always happy to look for a solution together.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If your box came damaged or defective, or you received the wrong item, contact us through the contact form within 30 days of delivery and attach photos of the damaged items and packaging. If the issue is on our side, we will send a replacement or issue a full refund — whichever you prefer.

Address errors

If an order cannot be delivered or comes back to us because of an error in the shipping address provided at checkout, we can reship or replace it once the new shipping cost is covered.

How returns work

If a return is agreed upon, we will provide the return address and instructions when the return is authorized. Please do not send a purchase back without contacting us first — unrequested returns cannot be accepted.

Refunds

Approved refunds are issued to the original payment method. Please allow a few business days for your bank or card provider to process it.