Store policies
Refund policy
What happens when a box arrives damaged, goes to the wrong address, or isn't what you expected.
On this page
Every Nikimoon box is assembled and personalized to order. Even so, we accept returns within 30 days of the delivery date, including personalized boxes. Returned boxes must reach us unused and in resellable condition, with the original packaging intact.
Email info@nikimoongifts.com with your order number before sending anything back — we will confirm the return address and the next steps. Please do not send a purchase back without contacting us first; unrequested returns cannot be accepted.
Damaged, defective, or incorrect orders
Please inspect your order when it arrives. If your box came damaged or defective, or you received the wrong item, email info@nikimoongifts.com within 72 hours of delivery with clear photos of the outer packaging, the lid, and any affected items. We will replace the damaged item — or the whole box, if it was destroyed — at no cost to you. If a replacement is not possible because the item is out of stock, we will issue a full refund instead. If you notice a problem later than that, contact us anyway and we will look for a workable solution case by case.
Address errors
If an order cannot be delivered, or comes back to us because of an error in the shipping address provided at checkout, we can reship or replace it once the new shipping cost is covered.
Who pays return shipping
Return shipping is paid by the customer when the return is a change of mind. We cover it when the return is our error — the wrong box was sent, the order arrived damaged, or the contents do not match the description. No restocking fee applies in either case.
Refunds
We issue approved refunds to the original payment method within 5 business days of receiving and inspecting your return. Your bank or card provider may take a further 5–10 business days to post it. Original shipping is non-refundable unless the return is the result of an error on our part.